Here at Norton our residents’ happiness is our priority. We pride ourselves in the person-centred care we deliver, as we make sure our residents see Norton as their home. We strive to make it as homely as possible, and a safe, sociable, and comfortable place to live. We put a strong emphasis on social activity, and staying connected with our residents’ families and the community.
We encourage open visiting, family meals and parties, and visits to and from the local community. We have a full programme of social activities in and outside the home, supported by a dedicated activity coordinator to make sure all this happens to the satisfaction of our residents.
As a smaller home we can generate a real sense of community and encourage our families to give us regular feedback through family meetings, surveys, an open office, and direct contact with the owners through phone and email. Anyone who stays with us sees Norton as their home.
